U.S. county government
U.S. county government transforms information governance with automated records classification
Organization optimizes the management of email with OpenText Magellan Text Mining to enhance public service, reduce costs, and ensure compliance
Challenge
- Serving residents efficiently and transparently by making public documents easily available
- Inability to easily search through a backlog of nearly one billion emails
Product(s)
Value
- Automatically classified high volumes of email for storage and disposition
- Enhanced customer service with faster and more precise content search
- Improved staff productivity and shifted focus to other value-added tasks
About U.S. county government
This local county government in the United States has a population of 900,000 and provides services ranging from emergency management and the court system to public safety and parks and recreation.