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Business Process Management (BPM)

Automating core business processes to improve efficiency, reduce costs, ensure compliance, and significantly increase service levels to constituents inside and outside the organisation.

OpenText™ digital process automation makes it easier to transform your business and deliver seamless customer experiences that adapt to changing customer needs. See how OpenText supports dynamic case management for a variety of industries.

Learn more about OpenText People Center

OpenText Business Process Management (BPM) Solutions Suite

  • Overview
  • Business Needs
  • Applications
  • Resource Centre


Business Process Management with OpenText Process Suite

What is Business Process Management?

OpenText Business Process Management (BPM) Suite enables businesses to rapidly understand and automate even the most complex processes with software tools that allow strategic CIOs to work with lines of business to identify new opportunities to drive their agenda of growth and innovation. 

Download OpenText BPM Executive Brief [PDF]

See entire set of OpenText BPM software products

The BPM Process Suite consist of solutions for case management, master data management, service delivery and business process transparency. It provides process capability for all OpenText product suites through AppWorks integration. These developer tools and APIs accelerate time to value for customers, and amplify their ability to iterate and innovate critical process capabilities.

The OpenText Business Process Management Platform

The OpenText Cordys BPM engine enables organisations to tackle their most pressing and complex process automation and case management challenges from a single platform. This solution includes a full set of tools within the core platform, including:

  • Business Process Management (BPM) – to manage end-to-end processes across systems and applications efficiently and effectively covering integration centric and human centric workflows.
  • Dynamic Case Management – to empower knowledge workers to achieve business outcomes and goals for cases or work units that combine structured data and unstructured information. Knowledge workers are guided through the process and have the ability to influence and change the process as per their judgement while keeping full transparency at the same time.
  • Master Data Management (MDM) - manage your critical business data within a uniform, single source platform.
  • Business Rules Management - seamlessly integrates rules within business processes and business objects during modelling and design time.
  • OpenText Process Component Library – this set of prebuilt service delivery components and reports enables organisations to “assemble” rather than code applications and deploy them much faster than traditional tools.
  • Process Experience – to support a single and intuitive work experience for users, no matter which process engine may be driving a process on the back end.  
  • BPM Everywhere – this is a social platform to allow users to participate in processes with a very simple and intuitive user interface. It also supports tablet and other mobile platforms.
  • OpenText AppWorks Gateway – this is a set of RESTful APIs and developer resources across the broader EIM stack to allow developers to easily create solutions that span the breadth of the OpenText EIM portfolio.

BPM and Process Suite Add-On Products

We provide a number of add-ons that extend the technical functionality of the Process Suite. These add-ons are separate products and may be purchased separately; they provide features such as extended reporting and analytics, enterprise and business architecture design, and document and image capturing. More detail on the add-ons is available via the Products tab above.

OpenText Process Suite Applications

Developed using the Process Suite platform, these applications serve to package a rich set of functionality aimed at addressing specific business problems. Applications ensure the fastest possible route to addressing business issues, and providing your business with that out of the box experience.As with other Process Suite solutions, applications are highly configurable to ensure you can provide the agility your business requires as needs change.

An example of a Process Suite Application is:

  • OpenText Cloud Provisioning - allows organisations to create, automatically provision, and orchestrate on-premises and cloud-based services that make up a new product, value added service or application.

From credit unions, mortgage lenders, to media companies and the Department of Homeland Security, OpenText has helped customers achieve a variety of critical results including reducing time to value by 75 per cent, and doubling customer service requests processed with no additional headcount. We are proud of the respect that OpenText Process Suite has earned from both customers and analysts.

Business Needs

Business leaders are looking for more ways to quickly gain control of key processes, streamline customer-facing activities, reduce employee workloads, and manage compliance and risk. OpenText provides business applications and solutions to address diverse business needs across industries.

Dynamic Case Management
Transform knowledge-driven work that involves complex interactions between people, content, transactions and workflows across multiple systems of record. OpenText solutions support a diverse range of cases including customer or employee onboarding, application or claims processing, service requests and more.

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Low-Code Development
Today’s businesses can’t wait months to deploy and iterate on web and mobile applications. With a low-code application framework, app development keeps IT moving at the pace of the business.

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Advanced Media Orchestration
Digital transformation has generated an explosion in the volume of rich media assets needed to produce a quality customer experience. OpenText Advanced Media Orchestration provides a comprehensive platform to manage creative teams and assets through their development and delivery processes.

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Extend the Life of Legacy Systems
Legacy systems don’t have to become barriers to digital transformation. OpenText digital process automation gives you a practical, low-cost way to build user-friendly applications that leverage backend legacy systems.

How OpenText digital process automation helps


OpenText digital process automation applications address specific business problems across the enterprise. All of these applications are easily customizable and extensible using the low-code application development environment in OpenText AppWorks. They also benefit from AppWorks enterprise integrations.

OpenText Contract Center

Streamline contract execution, integrate contracts within work processes in diverse enterprise systems, and deliver smarter automation within buy-side, sell-side and other legal contracts.

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OpenText People Center

Improve employee self-service and empower HR to respond more easily to inquiries, quickly access necessary documents and gain visibility into key measurements and indicators. People Center combines an employee portal with advanced case and document management capabilities for a better employee experience.

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Active Client Management for Insurance

Improve the customer experience, reduce operational costs and facilitate rapid rollout of innovative insurance products with insurance-specific automation for account servicing, underwriting, claims management and more.

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MCM for Life Sciences

Accelerate creative asset delivery, drive innovation, improve brand consistency, and control costs with a marketing content management platform that provides a comprehensive asset management solution for regulated marketing content in the life sciences industry.

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OpenText RFx Center

Streamline procurement processes, monitor spend, manage vendors and automate the flow and capture of the procurement information at the enterprise level. Gain real-time visibility into procurement operations to enable sound strategic decisions.

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Resource Centre

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Better Case Management - Read the Insight Brief from Digital Clarity Group

Evolve your RFP Process - Read the Whitepaper

Customer Stories

PBS logo


As we continue to build new digital experiences online, we really want to re-purpose content rapidly in ways that we couldn’t in the past. Having content readily available in Media Management makes it much easier to find, repurpose, and build out those beautiful digital experiences.

Read more

Products: OpenText Media Management , OpenText Process Suite

Bangkok Airways logo

Bangkok Airways

Now that we have the OpenText Extended ECM solution integrated with SAP Business Suite on HANA, we have much better control of the transactional data on one hand and transactional documents on the other hand.

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Products: OpenText Extended ECM for SAP® Solutions , OpenText Process Suite

Getronics logo


The solution is very flexible and it allows us to develop processes which meet the needs of individual customers, to brand them to those customers, and to give our customers’ end users a solution which they feel is theirs and works exactly the way they want it to work.

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Product: OpenText Process Suite

CIZ (Netherlands Ministry of Health) logo

CIZ (Netherlands Ministry of Health)

We've been able to reduce the complexity of our IT infrastructure and that has resulted in lower operational costs. The old system prevented us from having a practical redundancy policy, it was too complex. OpenText Cordys, with one single, central database, has eliminated those barriers.

Read more

Product: OpenText Process Suite

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The OpenText Family

OpenText has welcomed a number of products into the OpenText brand family. For a complete list of previous product names that are now part of OpenText, see:

See All Rebranded Products